Tax Refund Services

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We provide tax refunds from 13 countries

A lot of people overpay tax without realising it. You could be due tax back if you worked abroad or were taxed incorrectly or perhaps didn’t work for the full year. We can check out your details and tell you for free what you’re owed. We provide tax refunds for 13 countries worldwide including Ireland, the US, Australia, Canada and New Zealand.

We filed 322,000 tax returns last year so it’s safe to say we know what we’re doing. We provide a friendly, informative service and take the trickiness out of tax refunds! Click on one of the flags below or use our Live Chat system to get instant answers to your queries.

Tax refund FAQs

How do I know if I am owed a tax refund?

We can let you know if you are due tax back. In order to calculate how much tax you will get back, we need some details from you like, for example, where you worked and for how long. You can find out quickly if you are owed tax back, by using one of our free tax refund estimators. They provide an on-the-spot tax refund calculation for free!

How much tax will I get back?

The amount of tax back you get depends on a variety of factors including the following.


  • The country in which you worked
  • Your visa type (if applicable)
  • The amount you earned
  • How long you worked for
  • If you incurred any work-related expenses
  • The type of work you did
  • If you are married or have dependants

How do I get my tax back?

You’ve come to the right place! We can apply for your tax refund on your behalf. We will simply get you to fill out a tax pack, send us some documents, like for example your payslip, and then we will file a tax return on your behalf. We file a tax return in order to get a tax refund for you.

How long will it take to receive my tax refund?

The length of time you have to wait for your tax refund depends on the individual tax office and how busy it is. Some countries’ tax offices have longer waiting times than others. We can let you know the average waiting time for each tax country. Australian tax refunds normally take about two working weeks. Once we have applied for a tax refund on your behalf, we will keep chasing it up on your behalf.

How much will it cost to get my tax back?

First and foremost, it’s free to get a tax refund estimation. Only if you decide to proceed with applying for a tax refund will you pay a fee. However, this fee is deducted from your tax refund so you don’t have to pay anything until your refund is back. Our fees vary according to the tax country that your refund is from. You can see a full breakdown of all our fees here.

Why the minimum fee?

The minimum fee covers all the things that make using our service so easy for you such as:


  • Customer support 24/7 by phone and live chat
  • Online tracking account, courtesy of Tax Tracker®
  • Free phone and free fax
  • Local staff to meet you and guide you through the process
  • Tax technicians
  • Researchers to identify new legal developments to maximise your refunds
  • Quality assurance team

How am I kept up to date on the status of my tax refund?

We will notify you any time we have an update on your tax refund application. You can also check for an update at any hour of the day by logging on to your Tax Tracker® account. The Tax Tracker® is a secure online system which documents all the activity on your application.

Where did you pay tax?

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Sydney Office

sydney office

Address
Taxback.com Suite 3, Level 13, 222 Pitt Street
Sydney NSW 2000, Australia
Free Phone 1800 674 014

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Opening Hours
Monday - Friday: 9.00 am - 5.30 pm

Cairns Office

cairns office

Address
Taxback.com - Help Desk, Happy Travels,
9/7 Shields Street, QLD 4870, Cairns

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Opening Hours
Monday: 10.00am - 5.00pm
Tuesday: 10.00am - 5.00pm
Wednesday: 10.00am - 5.00pm
Thursday: 10.00am - 5.00pm
Friday: 1.00pm - 5.00pm

Address
Taxback.com - Help Desk, Gilligans Backpackers
57-89 Grafton Street
Cairns Region, QLD 4870

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Opening Hours
Friday: 10.00am - 1.00pm



Free Phone 1800 674 014

Perth Office

perth office

Address
Taxback.com - Help Desk Travel Forever
135 Barrack Street Perth WA 6000
Free Phone 1800 674 014

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Opening Hours
Monday: 9.00am - 5.30pm
Tuesday: 9.00am - 5.30pm
Wednesday: 9.00am - 5.30pm
Thursday: 9.00am - 5.30pm
Friday: 9.00am - 5.30pm

Brisbane Office

brisbane office

Address
Taxback.com - Help Desk The Travel Shop
456 George Street Brisbane QLD 4000
Free Phone 1800 674 014

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Opening Hours
Monday: 9.30am - 5.30pm
Tuesday: 9.30am - 5.30pm
Wednesday: 9.30am - 5.30pm
Thursday: 9.30am - 5.30pm
Friday: 9.30am - 5.30pm

Melbourne Office

melbourne office

Address
Taxback.com - Help Desk Nomads Melbourne
198 A`Beckett Street Melbourne VIC 3000
Free Phone 1800 674 014

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Opening Hours
Monday: 9.00am - 5.00pm
Tuesday: 9.00am - 5.30pm
Wednesday: 9.30am - 5.30pm
Thursday: 10.00am -5.00pm
Friday: 10.00am -5.00pm

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